Returns and exchanges
Should you regret having bought a product, you have the right to return it within 14 days of the purchase, and get all of your money back. Download our return form below and send it to us fully filled out, together with the product.
NOTE: Be sure not to wear any perfume, cosmetics, aftershave or deodorant which may leave a scent or marks on your clothes, when you try it on. We will not be able to accept returned goods, which has been mistreated in any way.
The products must be unused and in original packaging and with price tag intact and still attached. All goods will be inspected when received. Shoe boxes should not be used as a shipping container, and must be sent back in the same condition as received.
We do not accept packages sent by COD. It is your responsibility that any returned products reach us in a good condition. We will refund the amount to your bank account or send you a different size / color, if you prefer this instead.
Attached file:Note of Return (74 kB)
Right of complaint
If your product is damaged or otherwise defect/faulty, please download the complaint form below and send it to us fully completed together with the product.
Mark the package with "CLAIMS".
We will inspect the product and if defective we will then send a new item to you, free of course. We will refund postage equal to the normal rate. We do not accept packages sent by COD. If the product is sold out, we will refund the full amount paid, to your bank account.
NOTE: It is your responsibility that any products reach us in a good condition.
Attached file:Note of Claim (72 kB)
Ship products that you wish to complaint about or return, to the following address:
v/Primetime Denmark A/S